Introduction
This Privacy Policy explains how JADE Travels, a venture of JADE Ventures Limited, collects, uses, stores, shares, and protects personal information and documents received from clients, applicants, travelers, sponsors, representatives, website visitors, and service users.
By submitting information, providing documents, using our website, contacting us, or using our services, you consent to the practices described in this Privacy Policy.
Information We May Collect
We may collect personal and travel-related information including name, date of birth, nationality, passport details, photograph, NID or identity details, address, phone number, email, family details, employment/business details, education details, financial documents, bank statements, tax documents, salary/business documents, travel history, previous visa records, refusal letters, invitation/sponsor documents, medical/travel insurance documents, hotel/flight details, payment records, and communication records.
We may also collect website or digital communication information such as inquiry forms, IP address, device/browser information, cookies, WhatsApp/email records, and user preferences where applicable.
Purpose of Data Use
We use information for visa consultation, application preparation, document screening, appointment/submission support, travel package planning, hotel/flight/transfer coordination, insurance support, destination support, client communication, billing, accounting, record keeping, compliance, fraud prevention, dispute handling, and improvement of our services.
We may also use contact details to send service updates, reminders, document requests, travel updates, and relevant offers. Clients may request to stop marketing communications at any time.
Sharing of Information
Where necessary for service delivery, information may be shared with embassies, consulates, high commissions, VAC/VFS/BLS/TLS or similar centers, immigration authorities, airlines, hotels, tour operators, destination partners, transport providers, insurance providers, courier companies, translation/notary/legalization service providers, payment service providers, IT/website service providers, accountants, legal/compliance advisors, and government/law enforcement authorities where required by law.
JADE Travels will not sell client personal information to unrelated third parties.
International Data Transfer
Because visa and travel services often involve foreign embassies, airlines, hotels, tour operators, and destination partners, client information may be transmitted outside Bangladesh. By using our services, the Client consents to such transfer where necessary for visa, travel, package, transfer, or international support services.
Data Security
JADE Travels will take reasonable administrative, technical, and operational measures to protect client information from unauthorized access, misuse, loss, or disclosure.
However, clients understand that no online communication, email, WhatsApp, cloud storage, website form, or third-party platform can be guaranteed 100% secure. Clients should avoid sending sensitive information through insecure or public devices/networks.
Data Retention
JADE Travels may retain client documents, communication records, payment records, consultation notes, application records, and service records for internal record keeping, compliance, accounting, audit, dispute resolution, and future service reference.
JADE Travels may retain client documents, communication records, payment records, consultation notes, application records, and service records for internal record keeping, compliance, accounting, audit, dispute resolution, and future service reference.
Client Rights and Requests
Clients may request access, correction, update, or deletion of certain personal information by contacting JADE Travels through official email. JADE Travels may request identity verification before acting on such requests.
Some requests may not be fulfilled where information is required for legal, tax, accounting, compliance, dispute, fraud prevention, or service record purposes.
Accuracy of Information
The Client is responsible for ensuring that all information and documents provided to JADE Travels are accurate, complete, valid, genuine, and up to date. JADE Travels shall not be responsible for consequences arising from false, outdated, incomplete, misleading, or altered information provided by the Client.
Minor Applicants
For minor applicants, information must be provided by a parent, legal guardian, or authorized representative. By submitting a minor’s information, the representative confirms that they have authority to do so and consent to this Privacy Policy.
Cookies and Website Analytics
Our website may use cookies, analytics tools, form submissions, and similar technologies to improve user experience, website performance, inquiry handling, and marketing effectiveness. Users may adjust browser settings to block cookies, but some website features may not function properly.
Third-Party Websites and Services
Our website or communications may include links to third-party websites, booking platforms, payment channels, embassy/VAC websites, airlines, hotels, or partners. JADE Travels is not responsible for the privacy practices, content, or security of third-party websites or platforms.
Legal Compliance and Disclosure
JADE Travels may disclose information when required to comply with law, court order, government request, embassy/VAC requirement, fraud investigation, security concern, or to protect the rights, safety, and legitimate interests of JADE Travels, clients, partners, or the public.
Changes to this Privacy Policy
JADE Travels may update this Privacy Policy from time to time. The updated version will be posted on the website with the effective date. Continued use of our services after publication means acceptance of the updated policy.