Introduction
This Refund Policy applies to all visa consultation, documentation support, appointment/submission support, travel package, transfer, hotel, insurance, and international support services provided by JADE Travels, a venture of JADE Ventures Limited.
Advance Payment Policy
Service fees are 100% advance payable with documents. Unless otherwise agreed in writing, JADE Travels will begin work only after full service payment and required documents are received.
Payment may be considered confirmation of service engagement and authorization for JADE Travels to begin professional work on the Client’s case.
Visa Consultation Service Fee – No Refund Once Service Starts
JADE Travels maintains a strict no-refund policy for visa consultation and documentation service fees once service work has started. Service work includes any consultation, profile review, document checklist preparation, document screening, application guidance, letter drafting, form assistance, appointment attempt, submission guidance, communication with partner/VAC, or any other professional effort by JADE Travels.
The service fee is charged for professional time, advice, document handling, administrative support, and case preparation effort. It is not charged for visa approval or visa outcome.
No Refund for Visa Outcome or Delay
No refund will be provided due to visa refusal, visa delay, embassy/VAC delay, appointment unavailability, additional document request, client’s weak profile, previous refusal history, immigration history, financial background, employment/business issue, travel history, rule change, embassy closure, or any other matter outside the direct control of JADE Travels.
JADE Travels does not guarantee visa approval, appointment availability, processing time, entry permission, or passport return date.
No Refund Due to Client-Side Issues
No refund will be provided if the Client decides not to proceed, changes travel plans, fails to provide required documents, provides false/incomplete documents, hides material information, misses an appointment, delays response, changes visa category/country after confirmation, refuses to follow instructions, or becomes unreachable after payment.
Third-Party and Government Fees
Embassy fees, visa center fees, courier charges, translation/notary/attestation fees, insurance charges, hotel/airline/tour operator fees, transfer fees, ticketing charges, payment gateway charges, and other thirdparty or government charges are subject to the refund policy of the relevant third party.
JADE Travels cannot refund any third-party payment unless the refundable amount is actually returned to JADE Travels by the relevant third party. Any bank charge, payment gateway charge, currency conversion loss, transfer fee, or administrative deduction may be adjusted from the refundable amount.
Tour Package, Hotel, Transfer, and International Support Refunds
Refunds for tour packages, hotel bookings, transfers, guides, attractions, insurance, and international partner support depend on supplier policy, booking terms, cancellation deadline, seasonality, currency rules, and destination partner conditions.
After confirmation, many travel services may become partially or fully non-refundable. No-show, late arrival, early departure, unused service, missed transfer, missed tour, or traveler fault will generally not qualify for refund unless the supplier separately approves it.
Cancellation Before Service Starts
If the Client requests cancellation before JADE Travels has started any work and before any third-party booking/payment/appointment action has been initiated, JADE Travels may consider a refund at its discretion after deducting administrative, payment processing, bank, communication, and operational charges.
JADE Travels’ decision on whether service has started shall be based on internal records, communication history, document review activity, appointment activity, supplier communication, and work performed.
Duplicate or Excess Payment
If the Client accidentally makes a duplicate payment or pays more than the confirmed invoice amount, the excess amount may be refunded or adjusted against future services after verification. Bank charges, gateway fees, or transfer charges may be deducted where applicable.
Refund Request Procedure
Refund requests must be submitted in writing to travel@jadeventuresglobal.com with Client name, phone number, service type, destination country, payment date, payment method, payment reference, reason for refund request, and supporting evidence.
JADE Travels will review refund requests within a reasonable time. Approval of any refund is subject to this Refund Policy, service status, supplier policy, payment verification, and applicable deductions.
Refund Processing Time
If a refund is approved, processing time may depend on bank, payment channel, gateway, supplier, currency conversion, and internal verification. JADE Travels is not responsible for delay caused by banks, payment gateways, suppliers, or third parties.
Chargebacks and Payment Disputes
Before raising any bank chargeback or payment dispute, the Client should first contact JADE Travels through official email or WhatsApp. Unjustified chargebacks or disputes may result in suspension of service, cancellation of bookings, recovery action, and claim for administrative costs or losses where legally applicable.
JADE Travels may update this Refund Policy from time to time. The updated version will be published on the website and will apply from the stated effective date.